Payment & Shipping
Last updated: 25 September 2026
This information is part of our Terms and Conditions.
Payment
The payment methods available depend on your country and currency, and are shown at checkout before you place your order. We currently offer:
- Card payment (Visa, Mastercard) in EUR, DKK, GBP, SEK and NOK, processed by our payment service provider AltaPay
- Apple Pay and Google Pay
- MobilePay
- Vipps
- PayPal, including PayPal Pay Later and PayPal Pay upon invoice where PayPal offers them
- Klarna
- Bancontact, EPS, BLIK, iDEAL and Przelewy24
- Invoice (payment in advance by bank transfer)
When you are charged: For items in stock, the amount is reserved when you order and charged when we ship your order. This also applies to pre-order items: the amount is reserved when you order and charged when we ship the item. A card reservation can expire before a pre-order item arrives; if it does, we ask you to confirm the payment again before we ship.
Invoice (payment in advance): We send you an invoice with our bank details with the order confirmation. We ship the order when we have received your payment. This can extend the delivery time. If we do not receive the payment, we contact you; if the payment is still not made, we may cancel the order.
Klarna and PayPal Pay Later / Pay upon invoice: The payment provider may carry out a credit check, and the provider's own terms apply to the payment. The provider is responsible for its own processing of your personal data.
Card details are entered directly with the payment provider. We never see or store your full card number.
Shipping
Where we deliver
We deliver to all EU countries except Cyprus and Malta, and to Norway, Switzerland, Ukraine and the United Kingdom including Northern Ireland. The countries you can choose at checkout are the countries we deliver to.
Carriers
- Denmark: GLS, to a GLS parcel shop or to your home address, as you choose at checkout.
- All other countries: FedEx.
Shipping costs
Shipping costs depend on the delivery country and are shown in the basket and at checkout before you place your order. We do not offer free shipping.
Delivery time
Items in stock are normally shipped within 1–2 working days. The expected delivery time for your country is shown at checkout. Pre-order items are shipped when they arrive in stock; the expected delivery month is shown on the product page, in the basket and in your order confirmation. If no other delivery time is stated, we deliver no later than 30 days after your order.
If an order contains both in-stock and pre-order items, we ship the in-stock items first unless you ask us to ship everything together. You do not pay extra shipping for a split shipment.
Deliveries outside the EU
- Switzerland: Prices are shown without VAT. Swiss import VAT, any customs duty and FedEx's clearance fee are charged by FedEx on delivery and are paid by you. Swiss import VAT is 8.1 % of the value of the goods including shipping; FedEx's clearance fee is set by FedEx.
Other countries outside the EU (currently Ukraine): Prices are shown without VAT. Import VAT, any customs duty and the carrier's clearance fee are paid by you directly to the carrier on delivery.
Norway: Prices include Norwegian VAT, charged by Tidal Wave ApS NUF. We handle customs clearance and pay any duty. You pay nothing more on delivery. United Kingdom: Prices include UK VAT. The UK VAT is charged under our UK VAT registration; this also applies to Northern Ireland. We handle customs clearance and pay any duty. You pay nothing more on delivery.Parcels that are returned to us
If a parcel is returned to us because the address you entered was incorrect or incomplete, or because you did not collect it from the parcel shop within the collection period, we will contact you. We can send the parcel again if you pay the new shipping cost. If you do not want the parcel sent again, we treat this as a withdrawal from the purchase and refund you as described in our Right of withdrawal, less the actual cost of the return shipment to us. This does not apply if the delivery failed because of an error by us or the carrier.
Damaged parcels
If the parcel is visibly damaged when it arrives, please note this with the carrier if possible, take photos and contact us at info@tidal-wave.eu. This does not affect your rights if you do not do so.